Please make sure you add MQAOperations@FLHealth.gov to your trusted/allowed email address list to ensure the temporary password email does not get sent to your spam, junk, clutter or trash folders or get filtered out of your email before it is received.

If you do not receive your temporary password email within a few minutes, check your email account’s junk, spam, clutter and trash folders. If the temporary password email is not in any of these folders, make sure you entered your valid email address correctly. If your email was entered correctly, please wait at least one hour to receive the email.

NOTE: Some email systems take longer to receive emails than others. Even though we send the email immediately, it make take some time for you to receive it.